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Service Description
The Mystery Shopper is a strategic tool that shows, in practice, how consumers perceive your business.
A specialized evaluator visits the establishment as an ordinary customer and, discreetly, observes service quality, environment, organization, and products — revealing details that often go unnoticed by the internal team.
The results are transformed into comprehensive reports that highlight strengths and opportunities for improvement, providing a real view of what the customer experiences.
Benefits
- Identify operational and service failures;
- Assess consistency of the customer experience across units;
- Correct deviations and improve processes;
- Strengthen a culture of service excellence;
- Increase customer satisfaction and loyalty.
Ideal for:
- Identify operational and service failures;
- Assess consistency of the customer experience across units;
- Correct deviations and improve processes;
- Strengthen a culture of service excellence;
- Increase customer satisfaction and loyalty.
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